Treating Customers Fairly
For those of you working in Financial Services the term Treating Customers Fairly (TCF) will be all too familiar. The big issue is how do you demonstrate that you are meeting the regulatory requirements?
Evidencing TCF
Careful use of staff and customer surveys can be a useful tool in helping to evidence meeting TCF requirements. We have extensive experience of working with firms to help them create appropriate MI.
Do Your Own Surveys
Ø Use the system to provide detailed analysis of your company’s TCF performance based on customers and / or employees feedback.
Ø Conduct pulse checks to measure employees understanding of TCF and how well it is embedded in the firm's culture.
Ø Results can be presented by individual, team, department, branch, area, region, division, nationally - whatever suits your requirements.
Ø Report results against each of the 6 TCF outcomes if required. Ø Conduct similar surveys on a regular basis and track the trends in your performance using the trend analysis tool.
Pricing and options
For those who want to run the system themselves it is easy to get started. There is no software as everything you need is contained on-line and the pricing structure is very simplistic – no hidden extras!
A single user licence – no limit on number of surveys, respondents, reports etc costs £175 + VAT per annum.
A multi-user licence – no limit on number of users, surveys, respondents, reports etc costs £995 + VAT per annum.
The system offers the facility to customise reports with your own logo, select from over 600 existing questions or use your own, use your own scales and descriptors, track and chase responses with easy click solutions, automatically analyse and create reports. There are help pages to guide you through the process and you can import your address books and own questions using the downloadable spreadsheet.
Anyone wishing to have additional support or outsource the programme can contact us to discuss pricing.
For further information or a free demonstartion of the system please complete the form below: